1. Webex Log Files
2. Cisco Webex Files
3. How To Play Webex File

How do I copy and read log files to troubleshoot Cisco Jabber for iOS Issues?

1. Cisco Webex is the leading enterprise solution for video conferencing, online meetings, screen share, and webinars. Web conferencing, cloud calling and equipment.
2. Files, where the server doesn't return a MIME or Content-type will be rejected. In addition by Jan 31, ’21 we will not allow file attachments via the messages files field any longer. Instead customers are required to use multipart/form-data to attach files directly into the message. Examples for the multipart/form-data upload can be found here.
3. WebEx network does not enable host account holders to store many recordings at a time. WebEx Host accounts should DOWNLOAD their recordings from the WebEx server (accessed when you log into to their own computers as soon as they are available. Then you can make them available to users either via Blackboard (faculty) or via.

How do I open log files for Cisco Jabber for iOS?

The Windows explorer folder will open showing the.RAR log file location: Send the resulting log file to your Support rep. The Webex tracer logs for a meeting that is no longer running, can be found at%USERPROFILE%AppDataLocalTemp. Note: To Capture Webex Trace on a Mac, see: https://help.webex.com/WBX000026384/How-Do-I-Capture-Webex-Trace-Crash-Logs-on-a-Mac.

How can I read the troubleshooting logs for Cisco Jabber for iOS?

Solution:

Log files may be copied directly from an iPhone or iPad if Send Problem Report is not available due to the client not being able to restart after a crash.

To copy the log files:

1. Download iTools or iFunbox (Windows/Mac).
2. Start iTools or iFunbox to connect iPhone/iPad through USB.
3. Navigate to the Logs folder: Jabber > Library > Application Support > Logs.
4. Copy the log files to your local computer.

To open the logs:

Webex Log Files

1. Unzip the file.
2. Open the logs with the WBX tracer tool, downloadable from https://collaborationhelp.cisco.com/article/WBX000026383
   • Note: File names:
     • The filenames contain the date and a unique identifier.

Example of Log information:

Cisco Webex Files

Notes about the log files:

• Log files comes in as zip format.
• When unzipping, files are listed in ascending order by timestamp.
• There are three kinds of logs, xxx-console.log, xxx.log, and .wbt. .wbt is a wbxtracer file. The most important log is xxx.log, which can be viewed via Wordpad on Windows. On Mac it can be viewed via the browser.
• The wbxtracer file shows network activity where the console log has both client and network activity.
• Process ID is part of the log file name, a new file will be started when the app is restarted.
• Contents of the log file timestamp is similar to the rich client’s log file. It is made up of Timestamp, Module Name, Process ID, Thread ID, and Function Name.

How To Play Webex File

Log File Definitions: